Neiman Marcus

I can not comment on the store as a whole as me and my gf only came to the perfume department. We had a wonderful experience with Ray the perfume expert today. He helped us sample fragrances that was niche based on my gf’s preferences. We do not have these option here in Canada so it was nice that he gave us some neat history of the brand and perfumer. Thanks Ray!

Emerson from luxury shoes is the guru! My hunt of a pair of Chanel espadrilles ended with his help. I visited all 4 Chanel stores and wasn’t able to score a pair. I was about to give up until I chanced upon Neiman Marcus. From the get go when I was browsing, Emerson was attentive but not overly pushy. His counter was also well stocked with sizes and options which made shopping great. Knowing I was short on time, he went above and beyond to ensure that my shoes were shipped to my hotel so I can take it home with me. When I returned home and realised some flaws in the shoes and second guessed my sizing, he was patient to help me through the return process. Through both times, he kept me updated through text to ensure we stay in touch. Today, I finally took my shoes out to play. It is also my first luxury purchase since moving to US. He has the customer experience right at the heart of it all and strives to do what is right. It made buying this pair of shoes even more special. I highly recommend going to him because he will make your shoe dreams come true. I know who I am going to for more shoes purchases in future. Thank you Emerson for all that you do!

In August of this year, I visited Las Vegas and went to this store in search of a specific perfume. The store did not have it in stock, just as a sample. I decided to order it online when I got home, but the very kind lady told me that she I could do it, in short the purchase worth $565.00 never reached my hands, for three months I was calling the store and when I told the reason for my call they put me on hold and hung up the phone, terrible attention from the management, I still have not recovered the money or the perfumes, horrible experience,

Made a stop here to check niche perfumes I wouldn't be able to smell anywhere else. I sprayed tons on a paper sample but the SAs were all patient. Compared to other NM stores I've been before, the SA here are respectful of your space and not hovering over your shoulder. They asked if I need help and when told them I just want to check the scents, they left me on my own to enjoy the scents leisurely.

Richard in the suit department was so sweet and accommodating. We brought my son to get a suit for an interview and after a day of continuing education we all looked haggard. We went to another store first and when that salesman thought we didn’t have two cents to rub together he basically was no help. Showed up at Norman looking just as horrid and Richard treated us and my son like family. He steered us toward the cheaper suits but they didn’t look quite right on my tall, skinny son. Next he let him try on a Tom Ford suit. It’s an understatement to say the suit looked like it was made for him. It fit perfectly off the rack. The lights turned out in the store at closing and Richard stayed with us for another hour helping us pick out shoes and shirts and ties. He went above and beyond. He exemplifies everything I would want in an employee. The way he treated us you would have thought he owned Norman Marcus. Thanks Richard!

Hands down the worst experience ever, whoever the manager named Ellen is there, needs to be fired. She’s hands down the worst manger I’ve had to deal with or witness, it was so unprofessional hearing her talk about employees pay grades in front of others. Not to mention she was very weird and rude to my friend when we were trying to purchase a handbag, thank god for the one SA who was actually helpful I believe her name was Christina/Kristina? When I’m shopping I shouldn’t have to hear about drama in the middle of the Chanel store nor should this manager be such a massive detriment to my experience there. The manager Ellen needs to go back to wherever she came from because I don’t ever remember her working there a year ago, so she must be a new hire; wherever you guys hired her SEND HER BACK. She’s giving Neiman Marcus in Las Vegas such a bad reputation; I had to talk my friend out of filing a complain against this Ellen woman for poor business practices. This is Neiman Marcus there should be a higher standard, not whatever Neiman Marcus has turned into… the standards have gone down significantly. I shouldn’t have to explain something repeatedly to a manger who should know better, it’s sad when I know the standards of Neiman Marcus better than their own manager; what a massive walking liability.